Mercy Couture Wigs is fully committed to ensuring customer satisfaction and keeps your happiness our top priority. Each products has been cared for by one of our hair specialists to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact our customer care team immediately at mercycouturewigs@gmail.com.

PAYMENT

Full payment must be received before a custom unit is made or bundles are shipped. We accept Visa and MasterCard as well as PayPal. As soon as you place an order online your credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address or if your order is flagged by our payment processor for any reason, you may be required to further verify your identity in order for us to authorize payment and approve your transaction. If this is required, a customer care team member will contact you after your order has been placed.

RETURNS & EXCHANGES 

Due to the nature of our product, ALL SALES ARE FINAL. NO EXCHANGES OR REFUNDS will be granted. Please provide accurate measurements for custom units. Wig measurements required are, the circumference of your head, ear to ear, temple to temple, the nape area and front to nape of head. An image will be sent upon completion to the email provided. If you are dissatisfied with your custom unit, please email mercycouturewigs@gmail.com.

PROCESSING TIME

All custom unit orders are running on a 10-14 business day processing time and 5-10 business days processing time for bundles/closures/frontals/ready made units. Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped. Once shipped, please allow 2-3 business days to receive your order (U.S. orders) via USPS (United States Postal Service).

SHIPPING

ALL PACKAGES REQUIRE SIGNATURE CONFIRMATION

Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays. We are unable to make any address updates once your order has begun processing or has already been shipped. Abandoned and refused packages will not be refunded.

All international orders must go through customs. Customs policies and procedures vary per country. It is the responsibility of the customer to pay any customs fees or duties required to receive your package.  

We ship with USPS (United States Postal Service) for domestic shipping. Please allow 2-3 business days for delivery. Fed Ex for international Shipping. If you are having trouble with delivery, please contact the shipping company and provide the tracking number. Mercy Couture Wigs is NOT responsible for lost or damaged items. 

POLICY CHANGES

Mercy Couture Wigs, reserves the right at our discretion to make modifications to products, prices, policies and procedures. Please check this page regularly for changes.

PRIVACY POLICY

We at Mercy Couture Wigs, value our customers and their privacy. Our privacy policy is to respect and protect the privacy of all our customers. All personal information collected on and off this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used solely for the purpose of fulfilling your order and making improvements to the customer shopping experience. If deemed necessary, supporting documentation may be required post-purchase to complete order fulfillment. This includes, but is not limited to PII (Personal Identifying Information.)

LIMITATION OF LIABILITY

Mercy Couture Wigs, does not accept liability beyond the solutions set forth herein, including any liability for products not being in-stock for, or the provision of services and support. Mercy Couture Wigs will not be accountable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Mercy Couture Wigs is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Mercy Couture Wigsis not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.